Buyer Guidelines

Buyers purchasing items on Krafty must have the legal right to do so. This restricts membership to those of 18 years of age or over.

Buyers must ensure that correct contact details and shipping addresses are specified when buying an item on Krafty.

Buyers choosing Cash on Delivery as a payment method will incur a flat fee of AED 10 above the shipping charge per store order. Buyers should ensure that they have the exact amount ready to pay the courier when the item is delivered.

If a buyer receives a wrong item, broken item or an item that drastically differs from the image and description in its listing, please inform us so we can correct the situation. Please read our Buyers FAQ for more information.

Buyers are responsible for any expenses incurred as customs duties and taxes over the shipping charge.

Buyers must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase items from Krafty. The importation or exportation of certain items to a buyer may be prohibited by certain laws. Krafty makes no representation and accepts no liability in respect of the export or import of goods listed on the website.