Returns, Refunds and Store Credit

Krafty will only consider items purchased for return if:

  • 1. The item received is damaged or broken
  • 2. An item other than ordered has been received (wrong item)
  • 3. The item differs drastically from the images and description in its listing

In these cases, the buyer should contact us within 3 days of receipt. Krafty will investigate and attempt to arrange the right item or offer a replacement. In case a replacement item is not available, we will offer store credit for the amount spent (cost of item and paid shipping) and you are free to buy something else on Krafty. Please read our Buyers FAQ for detailed information.

Items must be returned in the same condition they were received in, with all packaging and labels intact. For hygienic and sanitary reasons, no returns are allowed for earrings, swimwear or any intimate clothing.

Krafty will only consider refunds in the unlikely event of an item being unavailable or out of stock after it has been purchased by online payment on the website. In this case, a buyer can opt for a refund or store credit of the total amount spent.

Except as stated above, Krafty does not offer refunds and each dispute will be tackled on a case by case basis.

No returns, refunds or store credit is offered if a buyer changes their mind.

Returns, refunds or exchanges are not possible in cases of custom made or personalized items.

Buyers must make custom or personalization requests before the seller begins to create or craft an item and before the item in question is shipped.

Buyers should take note that sometimes items may vary slightly from the images shown on the website due to their handmade/artisanal nature.

Refunds will be done through the original mode of payment.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.